Refund policy

If you're not happy with your purchase from Op. Zulu, send it back within 14 days (21 days for BFPO addresses) or if faulty our items are covered by a minimum of 30 days warranty and we'll provide you with  a refund*.

We aim to process returns as quickly as possible but please allow 10 working days for completion of the requested returns process.

Please bear in mind we will not normally contact customers when processing a return unless there is a problem with instructions given on the returns form.

To help us deal with your return efficiently, please note the following information:

  • Please ensure that returned goods are well packed to prevent damage.
  • Items should be returned with their original undamaged packaging and tags must not be removed. If you do not have the original packaging, please contact Customer Services on 0800 999 4454. Blister Packs once opened, cannot be returned. Items with damaged packaging or tags removed will be only accepted if they are faulty.
  • Any item returned using our prepaid label will have £5 deducted from their refund as we do not offer free returns. You are welcome to send back your item at your own cost but this is done at your own liability
  • We recommend that goods are returned by registered post. If goods are not sent by registered post, we cannot be held responsible if they do not reach us.
  • Some goods are covered by the manufacturers' warranty and you are requested to comply with the manufacturers' directions pertaining to them.
  • Where an item is damaged or defective please contact our customer services team at info@Opzulu.com before sending anything back to arrange a warranty claim.
  • We do NOT refund any postage costs unless the item is faulty
  • If an item's packaging is damaged then we will deduct a £10 re-boxing fee off of the refund.
  • Items must be returned as they were delivered - in a clean, re-sellable condition with tags still attached and no signs of use.
  • All items must be tried on indoors, if an item is worn outside then the returns procedure will be invalidated and rejected.
  • If you are unsure about your eligibility to return then please call us on 08009994454

* For hygiene reasons we cannot accept returns of earpieces or underwear. 


*** Please try on clothing or boots very carefully WITHOUT removing any tags or labelling as once worn they will not be eligible for a refund.


Returns to be sent to:

Unit G, The Courtyard Business Centre,

Lonesome Lane,

Reigate,

Surrey,

RH2 7QT